Privacy Policy – August 2024
Rhubarb Sales & Lettings Limited
Contact Details
• Company Name: Rhubarb Sales & Lettings Limited
• Company Number: 15574732
• Address: 5 Shaw Court, Wakefield, England, WF1 4FR
• Email: hello@rhubarbestateagent.co.uk

1. Introduction
   Rhubarb Sales & Lettings Limited is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the Data Protection Act 2018 (the Act). By visiting https://rhubarbestateagent.co.uk/, you accept and consent to the practices described in this policy.

Data Controller: Rhubarb Sales & Lettings Limited
Nominated Representative: Jason Kent (jason@rhubarbestateagent.co.uk)

2. Information We Collect and Process
   We collect and process various types of information, including:
   • Identity Data: First name, maiden name, last name, employment status, marital status, title, date of birth, gender, driving license, passport, and proof of address.
   • Contact Data: Home address, email address, and telephone numbers.
   • Property Data: Type, number of rooms, locks, energy usage, easements, keys, utility meter information, services records, insurance documents, and mortgage documents.
   • Financial Data: Bank account details.
   • Transaction Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
   • Usage Data: Information about how you use our website, products, and services.
   • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

We collect this data through various means such as website forms, telephone calls, emails, live web chats, social media interactions, and in-person visits.

3. Safety and Compliance
   We collect information to ensure the safety of our staff during external appointments and to comply with legislation such as the Right to Rent checks and Money Laundering Regulations 2017.

4. Tailored Marketing and Communications
   We use your information to tailor our marketing and communications based on your personal preferences, such as the type of service you are looking for and your budget.

5. Surveys and Research
   We may ask you to complete surveys on our website or through third-party providers for research purposes, although responding is optional.

6. Website Interaction Data
   When you visit our website, we collect details about your device, browser, traffic data, location data, weblogs, and other communication data.

Cookies: We use cookies to distinguish you from other users, provide a better browsing experience, and analyse web traffic. You can choose to accept or decline cookies through your browser settings.

7. How We Collect Your Data
   We collect information through various channels including:
   • In-person visits to our branch office
   • Telephone
   • Post
   • SMS
   • Email
   • Live web chat
   • Social media (Facebook, Instagram, Twitter)
   • Our website and third-party websites
   • Property portals

8. Purpose of Data Collection
   We use your data for:
   • Improving our products and services
   • Processing transactions
   • Preventing fraud
   • Providing customer support
   • Marketing

9. Sharing Your Information
   We share your data with service providers and third parties as necessary, including tenant referencing agencies, solicitors, surveyors, financial advisors, developers, and contractors. Please check third party privacy policies before providing any further information to them.

10. Data Storage and Retention
    We store your data securely in the UK. We retain data for different periods depending on the purpose, generally up to 7 years. Dormant accounts may be deleted if inactive for more than 5 years.

11. Your Data Protection Rights
    You have the following rights regarding your personal data:
    • Right of access
    • Right to rectification
    • Right to erasure
    • Right to restrict processing
    • Right to object to processing
    • Right to data portability
    You can opt-out of marketing communications at any time.

12. Third-Party Links
    Our website may contain links to third-party websites with their own privacy policies. We are not responsible for these policies and advise you to check them before submitting any personal data.

13. Updates to the Privacy Policy
    We review our privacy policy regularly and will notify you of significant changes by posting an updated version on our website.

14. Complaints
    If you are unhappy with how we use your data, you can complain to the Information Commissioner’s Office (ICO):
    • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
    • Helpline: 0303 123 1113
    •
    Contact Us
    For any questions or requests regarding this privacy policy, please contact:
    Jason Kent
    Rhubarb Sales & Lettings Limited
    Address: 5 Shaw Court, Wakefield, England, WF1 4FR
    Email: hello@rhubarbestateagent.co.uk